POSITION SUMMARY
JOB DESCRIPTION: Provides excellent guest service to hotel guests during registration, check out and during their stay.
ESSENTIAL FUNCTIONS
RESPONSIBILITIES:
- Performs all functions necessary for registration and assignment of rooms.
- Checks out Guests and receives all room payments.
- Maintains all related records.
- Receives and directs phone calls and messages.
- Accepts reservations, administers wake up calls.
- Pages Guests upon request.
- Communicate with Housekeeping on check outs.
- Prints hotel backup reports.
- Complete cashier close-out process.
- Maintains knowledge of all events in the property as a whole.
- Attends and/or facilitates all mandatory meetings and training.
- Maintains confidentiality at all times.
- Is sensitive to Native American Culture.
- Operates within the parameters of the Confidential (Registered Users Only) Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
- Secures the assets of Confidential (Registered Users Only) and the Leech Lake Band of Ojibwe.
- Performs other duties as assigned.