About Confidential (Registered Users Only)
At Confidential (Registered Users Only), we're redefining property management for specialty real estate. Powered by AI and three decades of industry data, Confidential (Registered Users Only) empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform.
Our end-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Confidential (Registered Users Only) helps you Win More every day. Explore our platform solutions at Confidential (Registered Users Only).com.
Overview
Confidential (Registered Users Only) is seeking a commercially minded Account Manager (Farmer) to grow Monthly Recurring Revenue (MRR) within an assigned book of existing Mid-Market or SMB customers.
In this role, you will convert usage trends, facility growth, and product whitespace into expansion bookings. You will partner closely with the Customer Success Manager (CSM), who owns product adoption and the mechanical execution of the renewal, stepping in to lead commercial terms when the renewal requires restructuring.
What You'll Do Every Day
- Account Planning & Whitespace: Build account plans for priority accounts using account scores and whitespace analysis by revenue line.
- Expansion Execution: Run defined expansion plays, including facility adds, Easy-to-Edge upgrades, and Marketplace opt-ins.
- Pipeline Conversion: Identify expansion opportunities and convert them—alongside signals surfaced by the CSM. Own the pricing, proposal, and contract processes for expansion.
- Forecast & Operations: Maintain a highly accurate expansion pipeline and forecast in Salesforce, providing clear visibility into segment performance.
- Cross Functional Alignment: Own the identification and closure of expansion opportunities. Collaborate with cross functional teams to identity and accelerate sales cycles though collaboration and team-selling.
What You Need to Bring
- 3+ years of Account Management, Customer Success, or closing Sales experience in B2B SaaS, with a primary focus on upselling and cross-selling existing accounts.
- Demonstrated ability to navigate account whitespace and run data-driven expansion plays.
- Strong commercial negotiation skills, specifically dealing with add-ons, co-terms, and contract restructuring.
- Collaborative mindset, with a history of partnering successfully with Customer Success teams to drive account growth.
- Rigorous pipeline management and forecasting skills using Salesforce.
Bonus Points
- Experience in the self-storage, property management, or broader real estate technology sectors.
- Familiarity with integrated payments, marketplace solutions, or embedded insurance portfolios.
- Training in formal sales methodologies (e.g., Challenger, Command of the Message, Sandler).
Work Authorization
All applicants must be currently authorized to work in the United States on a full-time basis.
Confidential (Registered Users Only) is a fully distributed company and currently employs individuals residing in all U.S. states except Alaska, Hawaii, and New Hampshire.
About Us:
At Confidential (Registered Users Only), we're redefining property management for specialty real estate. Powered by AI, our end-to-end platform seamlessly integrates management software with marketplace listings, websites, CRM, insurance, payments and more. Tailored for self-storage, marine, and RV & camping operators, Confidential (Registered Users Only) helps you Win More every day.
Benefits and Perks:
- Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
- 401(k) match after 60 days, 100% vested after 1 year.
- Employer contribution to your HSA, plus an HRA to help offset your deductible.
- Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
- Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
- 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
- 8 hours of Rest, Relax, Recharge time to care for your mental health.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
- ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
- $50 monthly home data stipend, plus a home office sign-on bonus of $250.
- Fertility care support options to help in your journey towards parenthood.
- Access to financial experts to help you make informed decisions and achieve your financial goals.
- Direct Student Loan Payment Program, some qualifications and eligibility rules apply.
Confidential (Registered Users Only) is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Confidential (Registered Users Only) will provide reasonable accommodations for qualified individuals with disabilities.
Important Notice: To protect yourself from fraudulent activities, please consider the following:
- Official Communication: All genuine communication from Confidential (Registered Users Only) will come from official email addresses, ending in “@Confidential (Registered Users Only).com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Confidential (Registered Users Only) or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Confidential (Registered Users Only), please contact our HR department directly at POps@Confidential (Registered Users Only).com for verification.
Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Confidential (Registered Users Only) or using our company's name for any dubious purpose, please immediately report the incident to POps@Confidential (Registered Users Only).com