About the role:
As a Sales Engineer (SE) at Confidential (Registered Users Only), you’d be part of a diverse group of technically-minded folks working together to bring our unique connected operations technology to customers. Our daily customer engagements include conversations around logistics/supply chain management, fleet maintenance strategies, global asset management, machine control systems/diagnostics, system integration, and regulatory compliance. This means a successful SE at Confidential (Registered Users Only) will develop a thorough understanding of IoT hardware and sensors, hands-on installation/deployment scenarios, carrier networks, cloud infrastructure, and third-party system integrations (via our open API) to ensure the proper technical solution is presented to our customers.
This is a remote position open to candidates residing in the Southeast region within the US except Alaska, California (non-Bay Area), Connecticut, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Denver Metro (CO), Boulder Metro (CO),Chicago Metro (IL), Austin Metro (TX), Houston Metro (TX), Dallas Metro (TX), Seattle Metro (WA), SF Bay Metros (CA), NYC Metro (NY) and Washington DC Metro. Relocation expenses will not be provided for this role.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
- You want to be with the best:Confidential (Registered Users Only)’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Confidential (Registered Users Only), sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.
In this role, you will:
- Become an expert on Confidential (Registered Users Only) products: where the rubber of cutting-edge tech (IoT, AI, computer vision) meets the road of driving digital transformation for physical operations.
- Demonstrate quick and efficient discovery to understand customer needs and answer any tech questions with the goal of doing so on a single call.
- Be highly available for standard demo/account coverage and temporary technical expertise across the entire Confidential (Registered Users Only) Sales Team.
- Understand how our devices are installed (enough to explain to a prospect over the phone).
- Educate customers on technical aspects of APIs, and be able to deploy scripts leveraging the Confidential (Registered Users Only) API to a testing environment on demand.
- Be an advocate for your AE's, prospects, and customers when it comes to internal tech conversations.
- Act as a liaison between Confidential (Registered Users Only)’s product and sales teams, translating technical feedback and enrolling the right customers in our beta programs.
- Champion, role model, and embed Confidential (Registered Users Only)’s values and operating principles as we scale globally and across new offices
An ideal candidate would:
- BS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
- Preferred 1+ years experience working with customers in a pre-sales or support capacity
- Ability to explain complex technical concepts to non-technical audiences
- Basic understanding of electronics and electrical systems
- Well-versed in one of the following: cloud software, networking, automation and control systems
- Experience tinkering with hardware gadgets, sensors, or vehicles is a plus