Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
- Maintains, updates, and optimizes customer-facing portals to ensure accurate, timely, and complete customer information
- Transfers customer information from internal systems to customer portals while ensuring data integrity and accuracy
- Updates customer records, pricing, product information, account details, and other portal content as required
- Reviews and validates portal updates for accuracy, completeness, and compliance with customer-specific requirements
- Monitors assigned customer portals to ensure information remains current and accessible
- Follows established procedures, quality standards, and customer-specific guidelines when completing portal updates
- Tracks completed updates and maintains documentation of changes and activities performed
- Identifies data discrepancies, inconsistencies, or errors and escalates issues for timely resolution
- Collaborates with Customer Operations, Sales, Account Management, and other internal teams to support customer needs and resolve issues
- Meets established service level agreements (SLAs), productivity metrics, quality standards, and update deadlines
- Supports data quality initiatives and continuous process improvement efforts to enhance operational efficiency and customer experience
- Prioritizes and manages multiple assignments in a high-volume, fast-paced environment
- Provides support for customer service-related activities and special projects as assigned
- Completes assigned tasks in a safe, accurate, thorough, and alert manner
- Upholds Company policies and procedures
- Works in a professional manner with managers, supervisors, coworkers, customers, and the public
- Other related job duties as assigned
- Demonstrated customer service experience with a stable work history
- Effective verbal and written communication skills
- Proficiency in Microsoft Office applications, including Outlook, Word, and Excel
- Keyboarding skills of 40+ WPM with accuracy
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to establish and maintain effective working relationships with customers and internal stakeholders
- Ability to accurately enter, maintain, and retrieve information from various systems
- Ability to exercise sound judgment and apply basic problem-solving skills to resolve routine customer concerns
- Demonstrated commitment to providing a high level of customer service
- Ability to work independently and collaboratively within a team environment
- Ability to adapt to changing priorities and business needs