Developer Support Engineer (Atlanta)
Atlanta, US | Technical Support Share positionAt Confidential (Registered Users Only), we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 80% of the Fortune 100, trust Confidential (Registered Users Only) to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?
We are looking for top-notch Developer Support Engineers onsite at our Atlanta office, to be partners rather than just employees and be the technical focal point for Confidential (Registered Users Only) customers. Besides a wild ride and a lot of learning, we’ll leap your career forward!
As a Developer Support Engineer in Confidential (Registered Users Only) you will...
- Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
- Develop scripts in Bash, Python, Groovy for debugging and automating
- Set up Confidential (Registered Users Only) applications and 3rd party products in various development environments
- Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
- Reproduce customer scenarios and fill relevant bugs/features
- Maintaining and improving a knowledge base of known issues and solutions
- Integrate and collaborate with Confidential (Registered Users Only)’s R&D, QA, Release and Sales teams
- Ability to work in flexible hours and on weekends while needed
To be a Developer Support Engineer in Confidential (Registered Users Only) you need…
- BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
- Customer-facing experience, 3-5+ years.
- Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
- Experience in Linux - Mandatory
- Strong technical software-related debugging skills - Mandatory
- Understanding of Java or other compiled language - Mandatory
- Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
- Experience with networking and reverse proxy (nginx/httpd) - Advantage
- Experience in the DevOps industry - Advantage
- Spanish speaking skills - preferred
WHAT Confidential (Registered Users Only) CAN OFFER…
- At Confidential (Registered Users Only), base salary is only one component of our compensation package.
- This position has a base salary range between $90,000 to $95,000. Base salary will be based on your skills, qualifications, experience and location.
- Confidential (Registered Users Only) embraces hybrid work: 3 days in office / 2 days remote.
- This position also includes an equity package of restricted stock units (RSU). In addition, Confidential (Registered Users Only) employees are eligible to participate in our Employee Stock Purchase Plan.
- Confidential (Registered Users Only) provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
Confidential (Registered Users Only) is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.