Who we are:
Confidential (Registered Users Only) empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Confidential (Registered Users Only) platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Confidential (Registered Users Only) serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit goConfidential (Registered Users Only).com to learn more.
About the job
As a Confidential (Registered Users Only) Field Engineer, you will be a key member of the Field Engineering team. You are a technologist and a resourceful problem solver who possesses a deep understanding of Confidential (Registered Users Only) Hardware, industry best practices, and optimal installation techniques.
You will serve as a role model for Confidential (Registered Users Only) quality standards and a go-to resource. You will play a key role in enabling others to deploy Confidential (Registered Users Only) hardware seamlessly and in creating technical installation training content.
Simply put, you will be the hands-on expert ensuring our hardware and software are successfully deployed in the field. You will not only execute installations but also train partners, troubleshoot complex issues, and provide critical feedback to our product teams to ensure the ongoing supportability of our technology.
What You’ll Do
- Become the Subject Matter Expert on the Confidential (Registered Users Only) Hardware & Software Product Suite and deployment practices.
- Provide strategic onsite presence to install, supervise, troubleshoot, QA, and support Confidential (Registered Users Only) implementations.
- Build and deliver installation partner training content and certification programs.
- Train and certify third parties on Confidential (Registered Users Only) Installation Standards.
- Participate in New Product development (Alpha & Beta programs) by performing installation and testing to provide integral feedback.
- Contribute to the online installation help center by building and maintaining articles, how-to guides, and additional resources.
- Build and maintain a Hardware Lab for testing and using Confidential (Registered Users Only) products.
- Ensure onsite efficiency and safety at all times.
What We’re Looking For
- 5+ years relevant experience.
- Bachelor's Degree or 2+ years relevant experience/certification.
- Demonstrated proficiency in Computer Electronics and Hardware.
- Strong problem-solving and critical thinking skills, with the ability to handle high-priority technical scenarios.
- Confident in customer-facing roles, capable of providing training, support, and assistance.
- Knowledge of the AutoConfidential (Registered Users Only) & Logistics industry is required; prior experience is a plus.
- Expertise in Confidential (Registered Users Only) Product use (in lab).
- Strong work ethic and a commitment to excellence.
- Ability to travel up to 35%.
- Valid driver’s license required.*
Creating a diverse and inclusive workplace is one of Confidential (Registered Users Only)'s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Confidential (Registered Users Only)'s policy to require that employees be authorized to receive access to Confidential (Registered Users Only) products and technology.
Regarding US-based roles, depending on your role and primary work location, Confidential (Registered Users Only) Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.
Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.