Flight Operations Support Coordinator

About Confidential (Registered Users Only):

Confidential (Registered Users Only) offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Confidential (Registered Users Only)’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Confidential (Registered Users Only) is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us.

About the Role:

Confidential (Registered Users Only) is looking for a Flight Operations Support Coordinator to join our Flight Operations team based in St Louis, Memphis, Cincinnati, or Phoenix for a 36-month fixed-term contract. In this role, you will work with Confidential (Registered Users Only) Flight Operations Support Manager and Vendor Employee Team Leads to align staffing resource requirements with availability. Your primary duty will be to assist Confidential (Registered Users Only) regional or national Flight Operations Support managers in Ground Support scheduling for a group of Confidential (Registered Users Only) commercial drone delivery operating sites. You will also support onboarding of new vendor employees as crew members and help ensure crew equipment readiness at Confidential (Registered Users Only) operating sites. You will occasionally function as a crew member to support special requirements such as training, maintenance activities, or demonstrations. The ideal candidate has the ability to collaborate cross functionally within small teams, operates with a sense of urgency in safety sensitive environments, and has an innate passion for aviation and the ongoing development of this new industry.

What you’ll do:

• Report to Confidential (Registered Users Only) Senior Flight Operations Support Manager or Regional Site Lead as assigned and work from the Confidential (Registered Users Only) regional central base or local crew base
• Partner with Vendor Employee Team Leads to develop Ground Support and Visual Observer crew schedules for approval
• Obtain required compliance records for vendor staff for the Confidential (Registered Users Only) Flight Operations training team
• Identify initial and recurring training requirements for Vendor staff and coordinate with Confidential (Registered Users Only) Regional Lead and Confidential (Registered Users Only) Flight Operations training team to schedule trainings
• Support Confidential (Registered Users Only) maintenance activities at Confidential (Registered Users Only) nests or at Confidential (Registered Users Only)’s central maintenance facility
• Support short-notice movement of Confidential (Registered Users Only) equipment under 35 lbs between Confidential (Registered Users Only) locations
• Obtain and maintain qualifications as Confidential (Registered Users Only) Ground Support Operator and Visual Observer to occasionally support as business needs
• Identify nest and crew equipment deficiencies and partner with Confidential (Registered Users Only) Flight Operations Regional Site Lead to obtain needed replacements
• Operate a Confidential (Registered Users Only) provided vehicle to move between Confidential (Registered Users Only) locations up to 2 hours (60 miles) per day
• Directly support Confidential (Registered Users Only) community affairs and government outreach efforts

What You'll Need:

• 3+ years experience with scheduling of teams of at least 10 people, including 1+ years operational experience with Commercial Drone operations in the US and 1+ years of experience as a field technician, or equivalent experience
• Valid driver’s license with a clean driving record
• Active 14 CFR Part 107 Remote Pilot Certificate
• Demonstrated ability to communicate constructively, clearly and positively in stressful circumstances
• Demonstrated experience with resource management software such as Deputy or ServiceNow with the aptitude to learn new softwares as needed
• Demonstrated proficiency with Google Workspace (gSuite) tools (gdocs, gsheets, gchat, etc.)
• Ability to perform moderate physical work, maintain attention for extended periods while performing continuous tasks in outdoor environments for extended periods. Ability to lift and transport equipment which is <35 lbs
• Willingness and ability to occasionally speak with public and government visitors to Confidential (Registered Users Only) facilities to support outreach activities
• Willing and able to comply with health and safety policy requirements

The US base salary range for this full-time position is the salary range below + bonus + benefits. Confidential (Registered Users Only)’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Salary Range$97,000—$121,000 USD

Confidential (Registered Users Only) is an equal opportunity employer and it is Confidential (Registered Users Only)'s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Confidential (Registered Users Only) is based solely on a person's merit and qualifications directly related to professional competence. Confidential (Registered Users Only) does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.