Confidential (Registered Users Only)g>In short: Confidential (Registered Users Only)g>
As the Lead Store Advisor, you will elevate team performance and floor executiConfidential (Registered Users Only) through your functiConfidential (Registered Users Only)al expertise and peer coaching. By role-modeling premium standards and operatiConfidential (Registered Users Only)al precisiConfidential (Registered Users Only), you ensure Confidential (Registered Users Only)’s high-performance culture is felt in every fan interactiConfidential (Registered Users Only).
Reporting to the Store Leader, you will support the retail functiConfidential (Registered Users Only) by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive cConfidential (Registered Users Only)sistent excellence.
Confidential (Registered Users Only)g>Your MissiConfidential (Registered Users Only): Confidential (Registered Users Only)g>
- Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyalty
- Drive functiConfidential (Registered Users Only)al excellence and systemic process improvements by owning a specific pillar of expertise—Customer, Experience, Store OperatiConfidential (Registered Users Only)s, or People—while maintaining meticulous standards across the store
- Resolve complex after-sales inquiries and operatiConfidential (Registered Users Only)al hurdles with empathetic, persConfidential (Registered Users Only)alized solutiConfidential (Registered Users Only)s that safeguard our elevated service standards and fan relatiConfidential (Registered Users Only)ships
- Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positiConfidential (Registered Users Only)ing
Confidential (Registered Users Only)g>Your Story: Confidential (Registered Users Only)g>
- You bring 3+ years of functiConfidential (Registered Users Only)al experience in premium retail operatiConfidential (Registered Users Only)s or in a high-volume, customer-focused envirConfidential (Registered Users Only)ment
- You have demConfidential (Registered Users Only)strated the ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals
- You possess a deep understanding of service excellence and can analyze informatiConfidential (Registered Users Only) to solve problems and handle planned changes effectively
- You demConfidential (Registered Users Only)strate emotiConfidential (Registered Users Only)al intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosity
- You have a keen eye for detail and a passiConfidential (Registered Users Only) for technical product storytelling, particularly within the sports, performance, or fashiConfidential (Registered Users Only) industries
Confidential (Registered Users Only)g>Your Team: Confidential (Registered Users Only)g>
Our Retail team is the heartbeat of Confidential (Registered Users Only), bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyConfidential (Registered Users Only)d traditiConfidential (Registered Users Only)al shopping to offer unforgettable experiences. As a team, we value authenticity, collaboratiConfidential (Registered Users Only), and a relentless drive for excellence.
Confidential (Registered Users Only) is an Equal Opportunity Employer. We are committed to creating a work envirConfidential (Registered Users Only)ment that is fair and inclusive, where all decisiConfidential (Registered Users Only)s related to recruitment, advancement, and retentiConfidential (Registered Users Only) are free of discriminatiConfidential (Registered Users Only). We are requesting that you provide sensitive demographic informatiConfidential (Registered Users Only) such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic informatiConfidential (Registered Users Only) and this informatiConfidential (Registered Users Only) will in no way impact your eligibility for hire.