This M365 Platform Senior Analyst will engage in administration and engineering activities focused on Microsoft 365 applications in a GCC High environment, with a particular emphasis on Exchange, Teams, SharePoint, Copilot, Entra and Power Platform. Your responsibilities will include working incidents and tasks assigned to the Infrastructure Applications team. This position is customer-facing and will require interaction with numerous users each day. Quick resolution of issues and customer satisfaction is the primary goal for you as a member of this team. Experience with PowerShell, Graph and automation processes is also highly valued.
In addition to the above, you will also need to contribute to the team outside of just daily ticket support. Showing initiative and finding ways to optimize and improve existing processes will be a requirement for this position.
What you need
- Experience supporting Exchange Online
- Experience supporting SharePoint Online and OneDrive
- Experience supporting Microsoft Teams including voice (direct routing)
- Experience supporting Power Platform (Power BI, Power Apps, Power Automate)
- Experience supporting Entra, Active Directory
- Good communication and customer skills
- Strong Office experience, particularly with ExceL
- Ability to learn and adapt to new technologies and tools as support requires
- Work independently and as part of a larger group to achieve team objectives.
- Contribute to process improvements and best practices across multiple technical domains
Bonus if you have
- Experience supporting Exchange Server Subscriber Edition
- Experience with Copilot and Copilot Studio
- Experience with PowerShell and Graph
- Experience with Microsoft Purview and Defender
- Experience working with ServiceNow and Cayosoft
- Experience working in and supporting a GCC High environment
As required by local law, Confidential (Registered Users Only) provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Confidential (Registered Users Only) varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Confidential (Registered Users Only) offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
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