Job Summary
Position Overview:
We are seeking a professional, detail-oriented Inbound Call Center Representative to join our Interventional Pain Management practice. This role is the first point of contact for our patients and plays a critical part in delivering a high-quality patient experience. The ideal candidate will have strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to compassionate patient care.
Duties
- Handle incoming calls with professionalism, ensuring each patient feels valued and heard
- Provide accurate information about services and account details to assist clients effectively
- Assist patients with troubleshooting issues, processing transactions, or navigating online platforms
- Engage in outbound calling when necessary to follow up on inquiries or promote relevant services and to confirm patient procedure appointments.
- Maintain detailed records of interactions using Microsoft Office tools and customer management software
- Perform data entry tasks accurately to update client information and transaction logs
- Demonstrate excellent phone etiquette, active listening, and clear communication skills during every interaction
Qualifications
- Proven experience in call center roles or customer support environments is preferred
- Strong communication skills in English; bilingual or multilingual abilities are a plus
- Demonstrated sales aptitude with the ability to upsell or cross-sell products/services when appropriate
- Excellent computer skills including proficiency in Microsoft Office applications and data entry systems
- Ability to handle high call volumes efficiently while maintaining quality service standards
- Knowledge of call center operations, phone etiquette, and analysis skills for problem resolution
- Eclinicalworks knowledge is preferred but mandatory.
Join us if you’re passionate about delivering outstanding customer experiences! We value energetic individuals who thrive in a team-oriented setting and are eager to grow their skills in a vibrant call center environment.
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person