The Role
We're hiring a Patient Activation Specialist to guide new patients through activation of their remote monitoring devices and set the foundation for their engagement with Cadence's care model. This role works directly with patients by phone and coordinates with clinical and technical teams to resolve activation issues that require additional support. The Patient Activation Specialist is often one of the patient's first points of contact with Cadence, making this role central to long-term program engagement.
Schedule: Standard working hours are Monday through Friday, 9:30 AM to 6:00 PM on Eastern, Central, Mountain, or Pacific Time.
What You'll Do
- Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone.
- Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed.
- Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient-friendly instructions.
- Coordinate with care teams and technical support to resolve activation issues that require additional intervention.
- Document patient interactions and device activation status accurately to maintain a complete activation record.
- Drive patient engagement with Cadence's care model by reinforcing the value of continuous monitoring at each activation touchpoint.
- Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols.
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What You Need
- 2+ years of experience in a customer service, technical support, or patient-facing coordination role, preferably within healthcare or a regulated industry.
- Experience communicating technical or process information clearly to non-technical audiences, by phone and in writing.
- Proficiency with Mac products and standard software tools used for call handling, documentation, and device troubleshooting.
- Ability to manage a structured, high-volume caseload of patient interactions daily.
- Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.
Compensation
The anticipated compensation range for this role is $23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $67K-$70K. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.