The Principal Technical Account Manager will own the technical relationship on several of our most strategic holding company engagements. This is a senior individual-contributor role: you'll serve as the trusted technical advisor on high-visibility accounts and play a critical role in translating company initiatives through streamlined technical operations. We are looking to hire someone who understands Open Internet technology, measurement frameworks, and emerging AI and agentic technologies, learns fast, and is not afraid of complexity. You are comfortable driving high-visibility projects and setting the standard for technical excellence across the team.
WHAT YOU WILL BE DOING:
Client & Portfolio Management
- Manage the post-sale technical relationship for a global portfolio of top-tier holding company accounts, participating in strategic meetings that require technical consultation.
- Know our capabilities and differentiators to identify opportunities that solve client business needs and support revenue growth.
- Serve as a subject matter expert on measurement strategy, advising partners on attribution frameworks, incrementality testing, and cross-channel reporting methodologies.
- Navigate the unique demands of holding company partnerships, including multiple agency networks under one umbrella, centralized data and technology strategies, global scale, and complex procurement, and build technical operations that hold up under them.
- Consult on clients' technology stacks, including data clean rooms, CDPs, and identity solutions, to identify integration opportunities and drive platform adoption.
- Ideate, scope, and program manage engineering work to facilitate custom solutions, including AI and agentic workflow solutions, scaled across the portfolio.
Program Ownership & Cross-Functional Partnership
- Own global project tracking, across several regional TAM owners, and portfolio-specific goals based on the company's vision, and define a framework for reporting progress with leadership.
- Manage product prioritization, reflecting business needs over time for TAM leadership.
- Serve as a technical mentor and resource to peers, sharing best practices and raising the bar on technical depth and client management.
- Collaborate effectively with functional leaders to solve business challenges, identify growth opportunities, and drive efficiency across the organization.
SKILLS SUMMARY:
- Strong acumen for technical consulting and adept at influencing client technical investments that drive positive business outcomes; passion for educating, training, and bringing creativity to problem solving.
- Familiarity with holding company and agency operating models and how they evaluate and procure technology.
- Expert project/program manager responsible for setting timelines, stakeholder management, and independently driving initiatives forward. Superb attention to detail is an absolute must.
- Deep curiosity and working knowledge of AI, agentic workflows, and emerging standards such as Model Context Protocol (MCP).
- Superior relationship management skills with the ability to influence and advocate for your clients and initiatives across Commercial and Technical organizations.
- Effective decision-making that clearly defines context, stays solution-oriented, and builds advocacy with your leadership team.
- Quickly grasp new technical subjects and explain them clearly to others.
WHAT YOU BRING TO THE TABLE:
- 8+ years of work experience in a technical client-facing role.
- Proficient working knowledge of Excel, Office, and Outlook is a must.
- Experience with SQL, web technologies/web programming languages, and APIs is strongly preferred; experience with AI/ML tooling or familiarity with agentic platforms is a plus.
- Demonstrable creative thinking and problem-solving abilities.
- Ability to manage multiple priorities in a fluid, fast-paced environment with competing client and campaign timelines.
- Experience working with clients, product, and engineering teams, with the ability to break down complex concepts for non-technical stakeholders.
- Experience with digital advertising technology, agency relationships, and measurement/analytics tools (e.g., MMM, MTA, incrementality); holding company and agency ad tech experience is a major plus.
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