Who we are
About Confidential (Registered Users Only)
Confidential (Registered Users Only) is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to ambitious startups—use Confidential (Registered Users Only) to accept payments, grow revenue, and create new business opportunities. Our mission is to increase the GDP of the internet.
About the team
Confidential (Registered Users Only)’s ecosystem enables third-party developers and technology partners to extend products such as Payments, Billing, Tax, Checkout, and Workflows. The Ecosystem team builds the Confidential (Registered Users Only) Apps Marketplace and the distribution, platform, and incentive systems that connect businesses with valuable third-party solutions.
Our goal is to create a compounding ecosystem: better distribution generates merchant demand and stronger partner returns; those returns attract more high-quality apps; and those apps broaden Confidential (Registered Users Only)’s product fit and value to users.
What you’ll do
We’re looking for an Ecosystem Product Lead to own the strategy, roadmap, and outcomes for Confidential (Registered Users Only)’s third-party app ecosystem, including the Confidential (Registered Users Only) Apps Marketplace.
You will lead both sides of the ecosystem: helping businesses discover and adopt trusted solutions, while enabling developers and partners to build successful products on Confidential (Registered Users Only). You will determine where Confidential (Registered Users Only) should expand ecosystem coverage, improve the merchant journey from discovery through ongoing usage, and establish the product and operating foundations for a high-quality marketplace.
Responsibilities
- Own the vision, strategy, roadmap, and success metrics for Confidential (Registered Users Only)’s third-party app ecosystem and Marketplace.
- Define the highest-value merchant needs and ecosystem gaps by product, segment, industry, and geography; determine when Confidential (Registered Users Only) should build, partner, or enable third parties to address them.
- Improve the merchant funnel from discovery and evaluation through installation, activation, usage, and retention.
- Expand distribution beyond the Marketplace by surfacing relevant apps across Confidential (Registered Users Only)’s product workflows, onboarding, Dashboard, support, and other high-intent experiences.
- Improve discovery through search, taxonomy, recommendations, personalization, and merchandising.
- Establish marketplace standards for app quality, reliability, security, permissions, support, and data-use transparency so businesses can adopt third-party solutions confidently.
- Create the incentives, analytics, growth tools, and monetization capabilities that help developers build sustainable businesses and continue investing in Confidential (Registered Users Only).
- Define and monitor ecosystem health, including app coverage and quality, merchant conversion and retention, partner success, and incremental value to Confidential (Registered Users Only).
- Lead cross-functional teams across Engineering, Design, Data Science, Partnerships, Developer Relations, Marketing, Sales, Support, Risk, and Legal.
- Represent Confidential (Registered Users Only)’s ecosystem strategy with developers, technology partners, and users, using their feedback and quantitative evidence to guide product decisions.
- Align senior stakeholders around priorities and trade-offs, and communicate progress, risks, and outcomes clearly.
Who you are
We’re looking for someone who meets the minimum requirements below. Preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of product-management, engineering, product-focused founder, or equivalent experience, including ownership of a complex product area at scale.
- Experience setting strategy and driving execution for a platform, marketplace, ecosystem, developer product, or other multi-sided business.
- Demonstrated success improving acquisition, discovery, conversion, activation, or retention.
- Strong judgment across user-facing products, technical platforms, partner economics, and marketplace trade-offs.
- Experience leading ambiguous initiatives across multiple product, engineering, and business teams.
- Technical fluency with APIs, integrations, developer tooling, and platform products.
- Demonstrated ability to define metrics and use qualitative and quantitative evidence to prioritize investments.
- Experience working directly with external developers, technology partners, or enterprise users.
- Excellent written and verbal communication skills, including influencing senior stakeholders and leading across organizational boundaries.
Preferred qualifications
- Experience building or scaling an app marketplace, developer ecosystem, or two-sided platform.
- Experience with marketplace search, recommendations, ranking, personalization, or contextual distribution.
- Experience designing partner monetization, incentives, or revenue-sharing models.
- Experience with enterprise SaaS workflows such as CRM, ERP, ecommerce, support, reporting, or quote-to-cash.
- Experience in payments, financial technology, or another regulated technology environment.
- Experience taking a platform or marketplace from 0→1 and scaling its adoption and operating model.