Important Notice: Beware of Recruitment Scams
It has come to our attention that there are fraudulent activities targeting job seekers, where individuals are impersonating Confidential (Registered Users Only) by using fake profiles, domains, and emails.
Please be informed that Confidential (Registered Users Only) always uses our main domain (Confidential (Registered Users Only).com) for all hiring and recruitment purposes. Any communication or offer not originating from an Confidential (Registered Users Only).com email address should be regarded as suspicious.
- We will never request personal financial information (such as bank account details) during the initial application or interview process.
- Our hiring process does not involve transferring money or making payments of any kind to secure a position.
Confidential (Registered Users Only) is not responsible for any loss or damage incurred as a result of job scams or fraudulent activity by third parties misusing our company name.
If you have any doubts about the legitimacy of a job opportunity with Confidential (Registered Users Only), please contact our HR department directly.
We advise you to verify the authenticity of any job-related communications claiming to be from Confidential (Registered Users Only). If you have any concerns or doubts, please contact us directly through our official channels.
Your security is our priority. Thank you for your vigilance and understanding.
We're looking for a Product Support Specialist to be the face of Confidential (Registered Users Only) and to creatively work alongside our customers.
The Support Team at Confidential (Registered Users Only) is on a mission to be the best in the business and to set the industry bar higher. We recognize that customer experience is what helps brands grow... and win. We're thrilled to have the opportunity to build a process and experience unlike any other. If you like to collaborate, spearhead new ideas, and are passionate about doing things that scale, let's talk!
You will:
- Be the main point of contact for our users, communicating through email, chat, and occasional video calls to resolve technical and product-related questions.
- Troubleshoot and guide customers through product workflows, ensuring they can get the most value out of our platform.
- Collaborate with Product, Engineering, and Customer Success teams by reporting recurring issues, sharing customer insights, and helping prioritize improvements.
- Contribute to building and optimizing support processes, internal playbooks, and customer-facing documentation to make troubleshooting more efficient.
- Identify trends in customer queries and suggest proactive solutions to reduce incoming tickets and improve user experience.
- Learn deeply about our product, becoming confident in explaining complex features in accessible, customer-friendly language.
- Support the rollout of new features by reviewing release notes, testing, and preparing communication or documentation updates.
Who we’re looking for:
- You have hands-on experience in a customer-facing or support capacity (for example: Customer Support Representative, Technical Support Specialist, or Customer Success Associate).
- You’re comfortable using customer communication tools such as ticketing systems, CRM applications, or remote support tools (Zendesk, HubSpot, Pylon, or similar).
- You can investigate and troubleshoot product or technical issues, take ownership of resolution, and escalate when necessary.
- You naturally take initiative, enjoy solving problems, and follow through until customers are fully satisfied.
- You write and communicate clearly, adapting your tone to varied audiences.
- You thrive in fast-paced and collaborative environments, and you’re eager to learn and grow with a high-growth SaaS company.
- You’re located in EMEA and can comfortably work within EMEA time zones.
Nice to have:
- Prior experience working remotely with distributed teams.
- Familiarity or subject-matter expertise within the sales enablement or B2B SaaS domain.
- We are a post-Series A start-up
- We are backed by YCombinator
- Fast growing startup with product market fit
- Founders also created https://fermatslibrary.com
- You can listen more about us here: https://bit.ly/2W7fVDR
- Nice work environment
- Competitive Salary
- Health Insurance
- Stock Options
- Annual Company Trip in a secret location
- and more!
Confidential (Registered Users Only) is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!