Confidential (Registered Users Only), developer of personalized learning products used by millions of people globally, is seeking a Professional Learning Lead, Operations to manage and motivate a small team of coordinators and lead team-wide operations. #LI-EM1
In this role, you will oversee the daily operations of the Professional Learning Group, including scheduling professional development, managing and maintaining team-wide systems and processes, approving and booking travel, and providing logistical support for internal meetings and events. You will work cross-functionally to manage and evaluate systems and processes within the PLG team.
We are seeking a highly organized and process-driven leader who excels in customer support and effective communication. You are the kind of leader who can support and motivate a team and is also willing to jump in and do the work when needed.
WHAT YOU'LL BE DOING
- Manage, support, and develop a team of coordinators, ensuring the team provides excellent customer service
- Develop and maintain scalable, efficient systems to support team operations
- Regularly evaluate and identify gaps in existing processes and escalate to senior leadership
- Maintain oversight of professional development scheduling across seven regions
- Work closely with internal teams to evaluate and develop Salesforce reports and dashboards to drive team efficiency
- Oversee all aspects of the travel approval process for the professional learning team
- Maintain high standards of quality for your team’s work
- Provide logistical support for internal events and meetings
WHAT WE'RE LOOKING FOR
- BA/BS degree
- 5+ years working in operational roles
- Previous management experience strongly preferred
- A positive, upbeat leader who thrives in a fast-paced environment
- A self-starter with the ability to plan and build timelines, prioritize tasks, and act resourcefully to resolve problems
- Organized, methodical, and detail-oriented; ability to effectively manage multiple projects and tasks concurrently, from start to finish
- An exceptional verbal and written communicator who can work well with a wide range of people
- A thoughtful and creative problem solver who aligns their work with the company’s mission and priorities
- Proficient with Google Suite
- Experience with Salesforce a plus