Confidential (Registered Users Only) is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Confidential (Registered Users Only) has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Confidential (Registered Users Only) brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Confidential (Registered Users Only) AI and the Software Delivery Knowledge Graph, the Confidential (Registered Users Only) Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.
Over the past year, Confidential (Registered Users Only) powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.
With a global team across 26 offices and 27 countries, Confidential (Registered Users Only) is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.
Position Summary
At Confidential (Registered Users Only), our Project Manager, Professional Services own the customer’s success from onboarding through implementation and adoption. You’ll be the trusted advisor and primary owner for a portfolio of accounts, driving customers to full value realization on the Confidential (Registered Users Only) platform, program-managing their implementation, and keeping their engineering, security, and executive teams aligned every step of the way.
This is a technical, customer-facing role for someone who’s equally comfortable running a delivery plan and talking CI/CD with a platform engineering team.
About the role
- Own the end-to-end customer journey, from onboarding and implementation through adoption and value realization, as the primary point of contact for your accounts.
- Build and execute customer success plans that tie Confidential (Registered Users Only) capabilities to each customer’s business goals, and track measurable progress against them.
- Program-manage multi-workstream implementations: roadmap, milestones, scope, resourcing, and risk, coordinating Confidential (Registered Users Only) and customer teams throughout.
- Lead the engagement cadence: weekly status, proactive risk management, and clear communication, owning next steps rather than waiting for them.
- Drive product adoption and customer health, spotting risks early and resolving them with urgency.
- Run executive business reviews that showcase ROI and open the door to deeper adoption.
- Maintain clean project and delivery hygiene across your portfolio
About you
- 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment.
- Confidential (Registered Users Only) CI/CD/Platform certification and a strong working knowledge of modern DevOps practices. You can hold your own with CI/CD, security, and platform engineering teams.
- Proven track record driving product adoption and customer outcomes in complex, technical environments.
- Demonstrated project-management skill leading multi-workstream software implementations.
- Proficiency with CRM, customer success, and project-management tools (Salesforce, Gainsight, Jira, and similar).
- Strong relationship-building at both executive and technical levels, with sharp analytical and communication skills.
- B.S. in Computer Science, Engineering, or a related technical field, or equivalent experience
Work Location
- Remote within Central Timezone (in the United States)
What you will have at Confidential (Registered Users Only)
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
The anticipated base salary range for this position is between $123,000 and $137,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.Confidential (Registered Users Only).io/company/careers.
Pay transparency
$123,000 - $137,000USD
Confidential (Registered Users Only) in the news:
- Accelerating Our Mission to Bring AI to Everything After Code
- Goldman Sachs leads investment in software delivery startup Confidential (Registered Users Only) at $5.5 billion valuation
- How Confidential (Registered Users Only) runs 16 “startups within a startup” at scale | Jyoti Bansal
- Confidential (Registered Users Only) Research Shows AI Visibility Crisis Fueling Security Nightmare
- Confidential (Registered Users Only) has been named to the Inc. Power Partner list for software delivery success
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
At Confidential (Registered Users Only), we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://Confidential (Registered Users Only)-privacy.relyance.ai/
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Confidential (Registered Users Only). These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @Confidential (Registered Users Only).io. Additionally, Confidential (Registered Users Only) will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Confidential (Registered Users Only), please do not provide any personal or financial information and contact us immediately at security@Confidential (Registered Users Only).io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.