Project Manager - Services (UK)
Location - Windsor / Edinburgh, UK
Type of Work - Office based
Role Summary
The Project Manager will lead the planning, coordination, and execution of TrakCare and IntelliCare upgrade projects across the United Kingdom and Ireland, as well as coordination of definition, quoting and delivering of additional service developments. This role is responsible for ensuring project readiness and driving quality outcomes across a growing pipeline of upgrade and enhancement work. The Project Manager will play a key role in increasing delivery capacity, aligning internal and customer stakeholders, and ensuring that post-upgrade feature adoption is realised.
Key Responsibilities
- Own the Upgrade Pipeline: Maintain oversight of the full upgrade queue across all regional customers. Prioritise, sequence, and track progress against delivery plans.
- Ensure Project Readiness: Coordinate with customers, Support, Development, and other stakeholders to ensure all prerequisites – such as environments, test plans/scripts, resources, and approvals – are in place prior to execution.
- Increase Upgrade Throughput: Identify and implement improvements to project execution, reduce bottlenecks, and scale delivery capacity to meet growing demand.
- Drive Quality Outcomes: Ensure upgrades are delivered to a high standard, with minimal disruption and clear benefits to the customer.
- Align on Desired Outcomes: Facilitate clear understanding and documentation of the outcomes customers expect from each upgrade, and ensure delivery efforts align to those expectations, including co-ordinating post-upgrade resourcing.
- Ensure Feature Adoption Post-Upgrade: Work cross-functionally and cross-departmentally to follow up after go-live, ensuring new features are properly configured and delivering value.
- Liaise Across Teams: In regard to upgrades, act as the central coordination point between Support, Account Management, Application and Technical teams, ensuring seamless communication and accountability
Experience/Qualification Required
- Proven experience in program or project management within enterprise software in healthcare or EHR environments.
- Deep understanding of upgrade delivery cycles and post-deployment adoption challenges.
- Strong leadership and people management skills.
- Excellent stakeholder management, communication, and coordination abilities.
- Ability to drive process improvement and scale operational delivery.
- Familiarity with TrakCare or similar clinical systems is essential.
- Project Management certification (e.g. PMP, PRINCE2) preferred
AI Competencies
- Familiarity with AI-enabled productivity tools, such as Microsoft Copilot, for supporting project planning, meeting summaries, documentation, risk identification, and progress reporting.
- Awareness of responsible AI principles, including data privacy, information security, accuracy checking, and the appropriate use of AI tools when handling sensitive healthcare or customer information.
- An interest in developing knowledge of how AI can improve healthcare IT implementation, project delivery, and operational workflows
About Confidential (Registered Users Only)
Confidential (Registered Users Only), a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, Confidential (Registered Users Only) is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, Confidential (Registered Users Only) has 38 offices in 28 countries worldwide. For more information, please visit Confidential (Registered Users Only).com.
AI Disclaimer
Confidential (Registered Users Only) may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). Confidential (Registered Users Only)’ approach to AI is guided by the Confidential (Registered Users Only) Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by Confidential (Registered Users Only) employees.
Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.
Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), isstrictly prohibitedduring the interview and screening process with Confidential (Registered Users Only). Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the Confidential (Registered Users Only) Human Resources Departmentprior to attending or participating in any interview or screening process.