Location: Must be located in the Western United States.
Minimum qualifications
- 2 years of related cybersecurity and renewals experience.
- Experience working in a SaaS revenue organization (such as Sales, CSM, or a renewals team).
- Deep understanding of SaaS offerings and pricing models, with the ability to learn Wiz's offerings and pricing with agility.
- Ability to work independently and as part of a team.
- Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement.
Preferred qualifications
- 5 years of related cybersecurity and renewals experience.
- Proven track record of success and over-achievement of renewal quota in previous positions.
- Highly collaborative with the ability to succeed in an entrepreneurial environment.
- Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero.
About the job
Working closely with Wiz's broader Sales and Customer Success teams, our Renewal Managers play a critical role in Wiz's customer retention and expansion strategy. Wiz is looking for a Renewal Manager who is motivated, collaborative and process-oriented to secure up-for-renewal dollars and mitigate renewal risk. Ideal candidates will exhibit a high level of business and sales acumen while maintaining a customer-first approach.
Responsibilities
- Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date.
- Achieve or exceed quarterly revenue goals - retention, growth and term extension of existing customer contracts.
- Partner with Customer Success to assess customer health and drive the appropriate renewal strategy.
- Maintain and report an accurate forecast of renewals within assigned book.
- Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale.
- Escalate whenever appropriate to help resolve customer concerns.
- Identify "at-risk" renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals.
- Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities.
- Collaborate cross functionally with Legal and Deals Desk as applicable.
- Recommend and contribute to process improvements.