Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Confidential (Registered Users Only)’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Confidential (Registered Users Only) is excited to leverage consumer best practices to deliver a superior experience.
The Role
Confidential (Registered Users Only) is looking for Sales Development Representatives to generate new pipeline, help shape our first BDR program, and connect healthcare leaders with Confidential (Registered Users Only)’s solutions.
This role will sit within Confidential (Registered Users Only)’s Demand Generation team, part of the broader Marketing organization, and partner closely with Sales, Product Marketing, and Revenue Operations. SDRs will be responsible for engaging priority accounts, following up on high intent signals, and turning marketing and outbound activity into qualified sales conversations.
As some of Confidential (Registered Users Only)’s first SDR hires, you’ll have the opportunity to help shape how the function operates from the ground up. You’ll work closely with Marketing and Sales to test new approaches, identify what converts, and help establish the processes, messaging, and best practices that can scale with the team
This is a high impact role for someone who is curious, persistent, and comfortable building relationships with senior healthcare leaders. The ideal candidate can research accounts, personalize outreach across email, phone, and LinkedIn, and connect Confidential (Registered Users Only)’s value proposition to the priorities of healthcare organizations.
SDRs will play a key role in helping Confidential (Registered Users Only) build a repeatable outbound motion, generate qualified pipeline, and strengthen coordination between Marketing and Sales.
What You’ll Do
- Outbound prospecting: Identify and engage prospects within Confidential (Registered Users Only)’s ideal customer profile through targeted outreach across email, phone, and LinkedIn.
- Follow up on inbound and marketing generated leads: Respond promptly to prospects who engage through Confidential (Registered Users Only)’s website, webinars, events, campaigns, and other marketing programs.
- Build relationships within priority accounts: Research target organizations, identify key stakeholders, and map relationships to uncover the best paths into an account.
- CRM & Pipeline Hygiene: Maintains CRM data accuracy across events, campaigns, and outreach; ensures follow-up compliance.
- Expand AI driven outbound campaigns: Add thoughtful phone and LinkedIn outreach alongside AI driven email sequences to create a more complete, personalized prospecting motion.
- Qualify sales opportunities: Conduct initial discovery conversations with prospects, understand their needs and priorities, and qualify opportunities for Confidential (Registered Users Only)’s sales team.
- Develop outbound playbooks: Help create new prospecting strategies, messaging, and creative approaches for reaching target accounts and personas.
- Personalize outreach: Tailor messaging based on buyer persona, company profile, technographics, account context, buying signals, and Confidential (Registered Users Only)’s core value propositions.
- Drive post event engagement: Follow up with prospects after conferences, webinars, dinners, and other Confidential (Registered Users Only) events to turn engagement into qualified conversations.
- Partner with Account Executives: Work closely with Confidential (Registered Users Only)’s sales team to prioritize accounts, coordinate outreach strategies, share account intelligence, and ensure strong handoffs when prospects are ready for deeper conversations.
- Continuously improve how we work: Test new approaches, share what is working, and help build the processes and best practices that will shape Confidential (Registered Users Only)’s SDR program.
Qualifications
- At least 1 years of experience as a BDR, SDR, or in a similar sales development role.
- Experience selling into healthcare provider organizations, including hospitals, health systems, and physician practices, is strongly preferred.
- Demonstrated experience with outbound prospecting across email, phone, and LinkedIn.
- Comfortable identifying and acknowledging prospect objections, then redirecting the conversation toward value and outcomes.
- Experience conducting initial discovery conversations and qualifying prospects for sales teams. Experience with the MEDDPICC qualifying framework is strongly preferred.
- Hands-on experience with CRM and sales technology, such as Salesforce, Gong, and LinkedIn Sales Navigator.
- Experience using third party intent data or account intelligence platforms to inform outreach, 6sense Sales Intelligence, is preferred.
- Demonstrated ability to learn and apply product knowledge to specific prospect workflows and pain points.
- Experience capturing key business data to support later stage sales conversations and product investment justification.
- Strong written and verbal communication skills, with the ability to personalize messaging for different buyer personas and accounts.
- Comfortable working in an environment where you will help build the process, not just follow an existing playbook.
You’ll be a great fit:
- Bring curiosity and ownership: you connect the dots, uncover what matters, and find new paths into accounts while helping shape what great prospecting looks like
- You Raise the bar: you care about doing excellent work, challenge assumptions, and keep pushing for stronger results.
- Learn fast: you seek feedback, experiment often, and use setbacks as fuel to improve.
- Use sound judgment: you know where to focus, when to pivot, and how to make smart decisions with the information you have.
- Stay focused on impact: you prioritize the work that creates meaningful conversations, qualified pipeline, and progress toward Confidential (Registered Users Only)’s mission.
Compensation Range and Benefits
- Salary/Hourly Rate Range* in CA, NY, NJ, CT, WA: $61,600 - $77,000
- Salary/Hourly Rate Range* NOT in CA, NY, NJ, CT, WA: $55,440 - $69,300
- This role is also bonus eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
#LI-REMOTE
What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Confidential (Registered Users Only)ians to bring their whole selves to work, including three employee resource groups: be@Confidential (Registered Users Only) (for BIPOC-identifying Confidential (Registered Users Only)ians and their allies), Pridecones (for LGBTQIA+ Confidential (Registered Users Only)ians and their allies) and Confidential (Registered Users Only) Women+ (for female-identifying Confidential (Registered Users Only)ians)
- Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Confidential (Registered Users Only) matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Confidential (Registered Users Only) was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Confidential (Registered Users Only) has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Confidential (Registered Users Only) is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Confidential (Registered Users Only) partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.