Position Overview At Confidential (Registered Users Only) (FBM), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.
Key Responsibilities
Qualifications
Reports To Branch Manager
Compensation The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.
Benefits At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
Key Responsibilities
- Customer Service & Sales Support
- Maintain professional, courteous communication with customers before, during, and after sales
- Provide knowledge on products and generate accurate quotes and proposals
- Assist walk-in customers and handle inquiries or complaints promptly
- Drive profitable sales through effective selling, upselling, and cross-selling
Order Management & Communication
- Enter orders, pricing, and customer data into systems accurately
- Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
- Collaborate with outside sales reps and internal teams to fulfill customer needs
Inventory & Showroom Operations
- Maintain stock levels, organize the showroom, and support physical inventories
- Schedule and coordinate inbound/outbound deliveries and shipping logistics
- Negotiate freight rates and manage inventory movement efficiently
Cash Handling & System Use
- Operate and balance the cash register and drawer daily using proper procedures
- Utilize management software for billing, reporting, and project tracking
Product & Project Knowledge
- Maintain up-to-date product expertise
- Manage documentation and order details for large or complex projects
Logistics & Operations Coordination
- Coordinate deliveries with Operations staff
- Coordinate purchase and delivery of special products
- Trainings
- Must attend all required meetings in relation to sales and all company required training programs
Miscellaneous
- Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
- Other duties as assigned
Qualifications
- High school diploma or equivalent required
- 2+ years inside sales experience (incoming call preferred)
- Excellent verbal communication skills and telephone manner
- Ability to focus on different tasks and use time efficiently to achieve desired outcomes
- Familiarity with Windows operating systems
- Warehouse work which includes forklift experience/training
Reports To Branch Manager
Compensation The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.
Benefits At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
- Medical
- Dental
- Vision
- HSA/ FSA plans
- Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
- Critical illness, Hospital Indemnity, Accident Coverage
- Legal Insurance Plan
- Generous 401(k) plan with company match
- A career path designed with you in mind