Confidential (Registered Users Only) was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today Confidential (Registered Users Only) is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SECURITY OPERATOR
The Security Operator provides the critical first impression of the organization and its security requirements for employees, customers, vendors, and guests at each of its facilities. Confidential (Registered Users Only) leadership depends on the professionalism and character of our Security Operators to welcome, assist, and act as a comprehensive source of Confidential (Registered Users Only) information, while ensuring the safety and security of its facilities and operations overall.
RESPONSIBILITIES:
- Responsible for tracking special events and visits
- Provide high-quality customer service to employees, contractors, and visitors
- Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at Confidential (Registered Users Only) facilities
- Coordinate with Security leadership and the Confidential (Registered Users Only) Protective Operations Center (SPOC) as necessary to:
- Initiate timely and effective notifications and response measures for incidents or emergencies
- Assist emergency response personnel dispatched to a Confidential (Registered Users Only) site
- Monitor site surveillance camera system
- Prepare clear and concise written incident reports
- Report maintenance, facility, and technology issues and alarms
- Build collaborative working relationships with other Confidential (Registered Users Only) departments or teams (including, but not limited to, Facilities, Human Resources, and Employee Health & Safety), Confidential (Registered Users Only) leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situations
- Due to the various type and scope of operations performed and sites utilized at Confidential (Registered Users Only), Security Operator responsibilities may vary at each campus in order to ensure the most effective and secure operations at all sites. This may include, but is not limited to: standing post, escort duty, tours, and various tasks as directed
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate
- 3+ years of experience working in a customer service or facility security-related capacity
PREFERRED SKILLS AND EXPERIENCE:
- Bachelor’s degree
- Ability to navigate complex support needs, and build solid relationships with internal stakeholders
- Strong customer service and relationship/team-building skills
- Exceptional communication skills both oral and written
- Ability to de-escalate disputes and/or conflict(s)
- Prior military, law enforcement, or security-related experience
- Active First Aid/CPR/AED certifications
- Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook
ADDITIONAL REQUIREMENTS:
- Availability to work any schedule needed, including, but not limited to: overtime, nights, weekends and rotating schedules
- Position is subject to pre-employment drug and random drug and alcohol testing
- Ability to occasionally stand in a static position for extended periods
- Valid driver’s license
- Possess or be eligible for a valid state security officer license
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
Confidential (Registered Users Only) is an Equal Opportunity Employer; employment with Confidential (Registered Users Only) is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of Confidential (Registered Users Only)’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@Confidential (Registered Users Only).com.