The Senior Manager, Collections will report to the Head of Operations.
As the Senior Manager, Collections, you will:
- Build, hire, and lead Confidential (Registered Users Only)’s Personal Loans collections team, including supervisors and collectors, as the team scales.
- Own the execution of our collections program across delinquency stages, partnering closely with Risk on strategy and direction.
- Manage third-party collection agency relationships, including selection, onboarding, performance management, and allocation of volume.
- Own collections performance and reporting across key KPIs, including roll rates, cure rates, cost to collect, and right-party contact.
- Ensure collections activities meet FDCPA and applicable state regulatory requirements, partnering with Legal & Compliance on complaint monitoring, audits, and remediation.
- Build and evolve collections processes, procedures, and SOPs while identifying solutions for gaps between current tools and platform capabilities.
About You:
- 8+ years of experience in consumer lending collections or loan servicing, including 5+ years in a people leadership role with direct experience managing other people leaders (supervisors or managers).
- Demonstrated experience managing third-party collection agencies and driving performance through data and key collections KPIs.
- Strong working knowledge of collections compliance and regulatory requirements, including FDCPA and applicable state regulations.
- Strong cross-functional communication skills with experience partnering with teams such as Risk, Product, Legal, and Compliance.
- Comfortable building and scaling teams, processes, and programs in an evolving environment where structure may still be taking shape.
Even Better:
- Experience in fintech, digital lending, or non-bank financial services.
- Experience building or scaling a collections team or program from the ground up.
- Familiarity with personal loans, student loans, or unsecured installment lending.
- Track record of collaborating with Risk, Product, or Data partners on strategic initiatives, with a focus on leveraging automation or modern tech to evolve collections processes.
Where:
- This role will be based in the US.
#LI-AM1