What You’ll Do:
- Lead a roster of accounts, operating as a “small business owner” to grow clients’ business
- Become an expert on Confidential (Registered Users Only) platform and offer insights to clients on how to implement creative marketing strategies
- Collaborate effectively with the Sales & Trading functions to develop existing accounts and achieve client goals and objectives
- Develop and cultivate relationships with brand and agency clients as a consultant to their business
- Own the training plan for onboarding new clients, continuing programmatic education, platform improvements, and new channels and markets within the industry
- Able to lead, not just manage tasks; think multiple steps ahead to move an account forward
- Represent client needs by providing feedback to Product Management and Partnerships to identify and define features, integrations and product improvements to Confidential (Registered Users Only) platform
- Develop standard methodologies within Client Services, collaborate with Product Marketing to develop effective training collateral and customer facing guides, and train and onboard new teammates
What You’ll Bring:
- At least 5 years of client-facing experience required
- Excellent troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a dynamic environment
- Consistent track record of growing accounts by developing a strong relationship with clients, understanding their business objectives and recommending the best strategies for implementing solutions
- Effective time management skills – ability to prioritize and meet deadlines
- Expertise in working online advertising or a SAAS platform a plus
- Excellent presentation and communication skills (written and verbal) and confidence speaking to large groups
- Past experience in mentorship roles either personally or professionally preferred
- Solid experience in Excel and MS Office and ability to use large data sets to build insights and strategy recommendations
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Confidential (Registered Users Only) does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Confidential (Registered Users Only). Confidential (Registered Users Only) is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.