THE POSITION
Our roster has an opening with your name on it
Confidential (Registered Users Only) Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of customers, looking to build strong relationships with our VIP customers in order to give them an incredible Confidential (Registered Users Only) experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.
THE GAME PLAN
Everyone on our team has a part to play
- Manage a portfolio of Confidential (Registered Users Only) customers
- Provide an enhanced proactive one stop service to encourage loyalty
- Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
- Collect and document customer profiles
- Develop relationships and offer tailored rewards through regular correspondence
- Meet pre-determined productivity, quality, and Service Level Agreement targets
- Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
- Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements
- Meet and host VIPs at Hospitality events
- Deliver against company responsible gaming protocols
- Opportunity to mentor and develop VIP Hosts within the team
THE STATS
What we’re looking for in our next teammate
- Minimum 2 years of experience in high end customer service field preferred
- Excellent verbal and written communication skills
- Business to Customer Sales experience preferred
- Knowledge of online gaming industry essential
- Passionate about providing top level service
- Confident and people focused personality
- Excellent analytical skills and experience with Excel
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of Marketing processes preferred
- Willing and able to work non-traditional business hours
- Travel for this role is expected around 25% of the time
ABOUT Confidential (Registered Users Only)
Confidential (Registered Users Only) Group is the premier mobile gaming company in the United States and Canada. Confidential (Registered Users Only) Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, Confidential (Registered Users Only) Sportsbook; its leading iGaming platform, Confidential (Registered Users Only) Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, Confidential (Registered Users Only) Racing; and its daily fantasy sports product.
In addition, Confidential (Registered Users Only) Group operates Confidential (Registered Users Only) TV, its broadly distributed linear cable television network and Confidential (Registered Users Only) TV+, its leading direct-to-consumer OTT platform. Confidential (Registered Users Only) Group has a presence across all 50 states, Canada, and Puerto Rico.
The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.
Confidential (Registered Users Only) Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
PLAYER BENEFITS
We treat our team right
We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: Confidential (Registered Users Only) Total Rewards. *Benefits differ across location, role, and level.
Confidential (Registered Users Only) is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe Confidential (Registered Users Only) is strongest and best able to compete if all employees feel valued, respected, and included.
Confidential (Registered Users Only) is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@Confidential (Registered Users Only).com.
The applicable salary range for this position is $79,000.00 - $99,000.00 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. Confidential (Registered Users Only) offers paid sick time in accordance with all applicable state and federal laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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